Resume

EDUCATION

Central New Mexico Community Collage

JUL 2017 –  DEC 2020

When starting community college in my sophomore year of high school I passed all my classes with a 3.0 GPA as well as helping people around me. This gave me skills like working with Word Excel and basic computer skills.

Google IT Support Certificate

JUL 2023 – NOV 2023

I am a motivated and skilled individual seeking new opportunities in IT support. Through completion, I developed skills in customer service, networking, operating systems, system administration, and security. My training included hands-on practice in these areas. I am enthusiastic about continuously learning in the IT field and supporting people to solve their technical problems.

Arizona State University Cyber Security Bootcamp

DEC 2023 – JUN 2024

Learn to think like cybersecurity professionals by assessing threats and mitigating risks. Linux and Windows systems administration. Network configuration, design, protocols, and data communication. Network security, cryptography, cloud virtualization, and security.

AWS Cloud Skill Builder

MAR 2024 – Present

Led the design and implementation of secure and resilient cloud architectures on AWS, incorporating cybersecurity best practices to safeguard sensitive data and resources.

Conducted security assessments and audits of AWS environments to identify vulnerabilities and ensure compliance with industry standards and regulations.

Developed and implemented incident response plans, effectively mitigating cyber threats and minimizing potential impacts on business operations.

WORK EXPERIENCE

Enterprise (Team Lead)

JAN 2019 – FEB 2020

• The biggest step went from crew to manager.
• Managed a team of 20 individuals.
• Learned to help lead a team to success by hitting covid standards.
• Time management was a success in hitting high targets.

Chipotle Mexican Grill (Sift Manager)

APR 2020 – FEB 2022

• Learned customer service at an elevated level.
• Manage and maintain a team of 10 individuals.
• Keep up with high standards to a T so customers can have a wonderful experience.
• Did most of the computer work for the store.

Verizon Wireless (sales rep)

NOV 2022 – NOV 2023

• Help Firsthand with people’s phones.
• Help people understand New wireless internet 
• Ability to find problems and solve the issues on time.
• Giving great customer service even in an unpleasant situation.
• Teach customers how they can avoid and fix their phone issues before they leave.

Fields Consulting Group(IT Consultant)

DEC 2023 – Present

• Managed network printers and print manager, including remote sessions and configuration on Azure cloud environment.
• Configured printer servers and handled all aspects of printer setup and maintenance.
• Provided comprehensive help desk support for DataSHUR, handling all technical issues and ensuring client satisfaction.